Refund and Withdrawal Policy
Last updated: 12 November 2026
This policy explains refunds and the right of withdrawal for Kosto subscriptions and data credit packs. Service provider: Ahmet Budak (Kosto), Akşehir, Konya, Türkiye. Refunds are made by the method used for the payment: to the same card if paid by card, in cryptocurrency if paid in cryptocurrency. For card payments, the merchant of record is the payment provider (Paddle); the refund is made through that provider.
1. Summary
- Kosto is a digital service. Purchases are distance contracts under the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
- After your first payment, within 7 days of that payment, you may request a refund if you have not materially used the service. This is a refund option that we grant separately from the statutory right of withdrawal.
- Used data credits are not refunded. An unused credit package may be refunded under the following conditions.
- For crypto payments, the refund is made to the network the payment came from, in the same unit (e.g. USDT), and net of the network transaction fee; for card payments, it is made to the same card and no network fee is deducted.
- A subscription paid in crypto does not renew automatically; you start the renewal payment yourself. A subscription paid by card renews automatically until cancelled and can be turned off at any time from your account page.
2. Right of withdrawal
As a rule for distance contracts, a user who purchases as a consumer may withdraw, from the date the contract is concluded, within 14 days without giving any reason and without paying any penalty. However, the following exceptions apply under the Regulation on Distance Contracts:
- For service contracts: If performance of the service has begun with the consumer's approval before the withdrawal period expires, the right of withdrawal ends when the service has been fully performed. If the service has been partially performed within the withdrawal period, in the event of withdrawal the consumer pays only for the portion performed up to that point.
- For services performed instantly in electronic form and intangible goods delivered instantly to the consumer (digital content): The right of withdrawal cannot be exercised.
Kosto plans and data credits are assigned to your account and become ready for use as soon as the payment is confirmed. For this reason, on the payment screen you are asked to expressly confirm that the service will begin before the withdrawal period expires and that your right of withdrawal will end to the extent the service is used. No paid plan or credit is assigned without your confirmation.
After this confirmation, the right of withdrawal applies as follows:
- Subscription plan: If you withdraw within the withdrawal period, the amount corresponding to the period during which you have benefited from the service and to your use is deducted, and the remaining amount is refunded. If your use consists only of opening an account and browsing, the full amount is refunded.
- Data credit package: Credit is regarded as digital content delivered at the moment it is assigned to your account. For a package that has not been used at all, the refund option in Section 3 below applies. For the part that has been used, the right of withdrawal ends.
For your withdrawal or refund request, follow the method in Section 5 below. You may give the notice of withdrawal in writing or by any durable medium. No statutory right of withdrawal arises for users who are not consumers (those who purchase for commercial purposes); for these users, the refund option in Section 3 applies.
3. What is refunded and what is not
| Status | Refunds |
|---|---|
| First subscription payment, within 7 days after payment, before the service has been used to any significant extent | Yes. The fee is refunded (the network fee is deducted). |
| First subscription payment, after 7 days | No. Your statutory right of withdrawal (if you are a consumer, under the conditions above) is reserved. |
| Unused subscription time within the period (you left the plan early or closed the account) | No. The plan continues to work until the end of the paid period. In the case of long interruptions caused by Kosto's fault, a proportional refund or additional time is given for the duration of the interruption. |
| Renewal payment | Yes, if the service has not been used during that period, within 3 days after the renewal. Otherwise, no. |
| Annual payment | As with monthly payment, a full refund if unused within the first 7 days. After that, within 14 days from the payment date, the remaining amount is refunded after deducting the period benefited from since the service started and the data credit used; no refund is made after this period. |
| Unused credit package, within 14 days after purchase | Yes. The fee is refunded (the network fee is deducted). |
| Used (spent) data credit | No. Once a query is completed, the data has been delivered. The credit for queries that return no result because of an error on Kosto's side is credited back to your account. |
| Partly used credit package | The used part is deducted. If a refund of the remaining part is requested within 14 days, the price of the remaining credit is refunded. |
| Monthly/daily data credit allowance included in the plan | It is part of the plan fee; it is not refunded separately and does not carry over to the next period. |
| Account closed for breach of the terms of use | No. |
| Subscription automatically renewed by card | You can turn off renewal at any time from your account page; the plan works until the end of the paid period. Refund of a renewal charge is subject to the “Renewal payment” row above. |
| Account credit (overpayment) | It is not converted to cash; it is used for your later payments. If you request a refund of an overpayment, see Section 4. |
Failure of ranking, traffic or revenue expectations to materialize is not a ground for a refund; Kosto does not promise any such result (see Terms of Use, Section 4). If the service is defective, write to us first; we will try to remedy the problem or make an appropriate refund. Your statutory rights as a consumer in respect of a defective service are not affected by this policy.
4. Refund method; underpayment and overpayment in crypto payments
- Unit and amount. The refund is made in the amount of cryptocurrency you paid (e.g. 29 USDT if 29 USDT was paid, less the network fee). No separate exchange-rate calculation is made for a dollar or Turkish lira equivalent; we are not responsible for exchange-rate changes as of the refund date. The refund amount is the amount remaining after the network fee is deducted from the calculated amount.
- Address. The refund is made to the wallet address from which the payment was made and on the same network. For a refund to a different address, we ask for additional verification. You are responsible for the accuracy of the wallet address and for that address belonging to you; if you paid from an exchange address, you may need to provide a personal address for the refund.
- Underpayment. If you send an incomplete payment, it is enough to send the remaining amount to the same address; the plan is activated when the amount is completed. If it is not completed within the payment period, the part received is refunded on your request, less the network fee.
- Overpayment. The excess amount received is credited to your account and used for your next payment. If you request it, we refund it, less the network fee.
- Minimum payment amount. The amount of a payment cannot fall below 1 USD; if a discount, account credit or remaining-time deduction would reduce the amount below this, the amount payable is 1 USD. The refund is calculated on the amount you actually paid.
- Refund for card payments. A payment made by card is refunded to the same card through the payment processor; no network fee is deducted. It may take a few business days, depending on your bank, for the amount to appear on your statement. When the refund is approved, your card subscription also ends and no further charges are made. The wallet address, network and coin rules in this Section apply only to crypto payments.
- Wrong network, wrong address, wrong coin. Payments sent to a network or address, or with a coin, different from that shown on the payment screen may not be recoverable. In that case, if you send us the transaction ID, we will examine it on the chain and do what we can, but we cannot guarantee recovery.
- Payment arriving after expiry. Payments that arrive after the invoice has expired are reviewed manually. If they can be verified, the plan is activated or, on your request, a refund is made.
- Network confirmation. The refund is completed once it is confirmed on the blockchain. We are not responsible for delays arising from network congestion. When the refund transaction is confirmed on the network, we notify you of the transaction ID by email.
5. How to request a refund or withdraw
- Write to support@getkosto.com from the email address registered to your account.
- In the message, state the plan or credit package, the payment transaction ID (or invoice number), your withdrawal or refund request, and your reason.
- We respond to the request within 3 business days at the latest and complete the evaluation within 10 days. For consumer withdrawals, we respond within the statutory period.
- If approved, we make the refund, within 14 days at the latest from the date the consumer's notice of withdrawal reaches us, to the card or wallet address from which the payment came.
- When the refund is approved, your plan or the refunded credit is removed from your account.
6. Pre-contractual information for distance sales
Seller: Ahmet Budak (Kosto; sole proprietorship, Akşehir Tax Office), Akşehir, Konya, Türkiye, support@getkosto.com; for card payments, the payment provider (Paddle) is also a party to the sale. The main characteristics, price and limits of the service are shown on the pricing page, and the payment method (card or cryptocurrency) and payment steps on the checkout screen. Prices are in USD; taxes and network fees are stated separately. A subscription paid by card renews automatically until cancelled. The service is performed electronically once payment is confirmed; there is no physical delivery. In a dispute, consumers may apply, within the monetary limits, to the consumer arbitration committee or consumer court of their place of residence.
7. Contact
Ahmet Budak (Kosto)
Akşehir, Konya, Türkiye
Email: support@getkosto.com